Shipping Policy
Orders may be placed on-line at WWW.HORSEAFIDE.COM
HORSEAFIDE.com Orders are shipped either by DHL, FedEx, UPS or USPS. Some Items may be shipped seperately and arrive in multiple packages, as some items are shipped direct to you from our warehouse(s) or direct from the manufacturer.
For All P.O. Box addresses it is also required that you include your physical address (911 Address).
Currently we do not ship to APO and FPO addresses.
On Occasion an item(s) may require additional freight.
We accept checks & money orders, PayPal®, Visa, Master Card, or American Express for domestic orders. We also can accept your Credit/Debit Card orders over the phone.
All orders must be paid in full prior to shipping.
All standard service packages are processed, packed and shipped within 2-5 business days from receipt of order. Although infrequent, delays do occur, so please allow up to seven (7) business days for processing.Saddles or larger items may require additional time for packaging and shipping.
Upon receipt of your package, please inspect for any damages caused in transit or shortages. If damage should occur, keep all evidence for inspection. All damages and shortages must be reported within forty-eight (48) hours after receipt of package. Please email us at horseafide@horseafide.com.
Returns / Exchange Policy
We adhere to a seven (7) day return or exchange policy for all of our merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a store credit only.
All items are returnable for exchange IF recieved damaged,upon recieving the merchandise. we must be contacted prior to a return , unauthorized returns will not be accepted.
Terms and Conditions of Returns or Exchanges
All merchandise without its original packing or tags will be charged a 20% restocking fee. Shipping on return item(s) is paid by the customer at the time of return.
All Horse Clothing: No returns or exchanges on Horse Clothing.
Saddles and Harness Sets: Saddles will have a $50.00 restocking fee. You can return items for a store credit/exchange and the restocking fee will be waived.
Jewelry: Earrings are NON-Returnable,Hair Clips,barrets,headbands are also NON returnable.
Handbags,Home Decor,Clothing: Damage or exchange returns only
Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 7 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.
Out of stock...Notice Please note that we work hard to maintain a 95% in-stock rating (one of the highest in the industry). We'd love to be 100% in stock at all times, but things beyond our control prevent this, such as manufacturer delays, on-board damage during shipping to the warehouse, weather conditions which delay shipping, etc. We realize it is an inconvenience to you and when an item is out of stock, and we are striving to keep our warehouse as stocked as humanly possible.
For your Convience we have created a INQUIRY RETURN FORM.Click HERE to complete the form.
If you would like to make an exchange or return, you will need to contact us within seven (7) business days of receiving your order. Failure to do so will void your right to a in store credit / exchange. Items without the original tags and packaging may only be exchanged upon approval or returned for conditional store credit only.
To exchange or return an item, the customer MUST obtain a return authorization number (RA#). HORSEAFIDE reserves the right to refuse any package without a return authorization number, and no exchange or refund will be given at that time.
To obtain your return authorization number (RA#) and return address, email us at horseafide@horseafide.com within seven (7) business days of receiving your order. Please forward along or have ready the following
information:
- Item Name
- Date Purchased
- Payment Method (Check, Money Order, Credit Card, Paypal®)
- Date Received
- Reason for Return or Exchange
- Used or Unused
Before returning or exchanging any merchandise, please be sure to note the following items:
- All items should be returned using the original packaging. If this is not possible, please include as much of the original packaging as possible.
- ALL shipping costs must be paid by the customer. If exchanging an item, Horseafide will cover half of the return freight. Please include a check for the amount imparted to you during your initial contact.
- Your return authorization number (RA#) must be written on the outside package where it is clearly visible. Horsefide reserves the right to refuse any package without a return authorization number (RA#).
- Please review the terms and conditions before sending any merchandise to us.
- All authorized returns must be received by us within fourteen (14) business days of the initial contact with returns and exchanges department.
If there are any questions about the return and exchange policy, please feel free to contact us.
