Orders are shipped either by FedEx, UPS or USPS. Some Items may be shipped separately and arrive in multiple packages, as some items are shipped direct to you from our warehouse(s) or direct from the manufacturer.
We do not ship to P.O Boxes
Currently, we do not ship to APO and FPO addresses.
On Occasion an item(s) may require additional freight for larger items.
We accept, PayPal®, Visa, Master Card, or American Express for domestic orders.
All orders must be paid in full prior to shipping.
All standard service packages are processed, packed and shipped within 2-5 business days from receipt of order. Although infrequent, delays do occur, so please allow up to seven (7) business days for processing.Saddles or larger items may require additional time for packaging and shipping.
Upon receipt of your package, please inspect for any damages caused in transit or shortages. If damage has occurred, you must file a claim with UPS,USPS etc., Sadly we cannot do that for you. Keep all evidence for inspection.
Any shortages must be reported within forty-eight (48) hours after receipt of package. Please email us at firstname.lastname@example.org
Returns / Exchange Policy
We adhere to a seven (7) day return or exchange policy for our merchandise. The merchandise must be in its original, unused condition, with all the original tags and packaging, to qualify for a store credit only.
All items are returnable for exchange IF received damaged, upon receiving the merchandise. We must be contacted prior to a return, unauthorized returns will not be accepted.
Terms and Conditions of Returns or Exchanges
Personable items are non returnable
All merchandise without its original packing or tags will be charged a 20% restocking fee. Shipping on return item(s) is paid by the customer at the time of return.
All Horse Clothing: No returns or exchanges on Horse Clothing.
Saddles and Harness Sets: Saddles will have a $50.00 restocking fee. You can return items for a store credit/exchange and the restocking fee will be waived.
Jewelry: Earrings are NON-Returnable,Hair Clips,barrets,headbands are also NON returnable.
Handbags,Home Decor,Clothing: Damage or exchange returns only
Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. However, if damaged in shipment, you must file a claim via USPS,UPS, FEDEX
We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 7 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.
Out of stock...Notice Please note that we work hard to maintain a 95% in-stock rating (one of the highest in the industry). We'd love to be 100% in stock at all times, but things beyond our control prevent this, such as manufacturer delays, on-board damage during shipping to the warehouse, weather conditions which delay shipping, etc. We realize it is an inconvenience to you and when an item is out of stock, and we are striving to keep our warehouse as stocked as humanly possible.